If you are experiencing any issues while attempting to make your purchase, please contact us at 1-855-508-5050 and press #1.

American Tourister
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Where can I have my luggage repaired?
What is covered under the warranty on my bag?
How do I set the code on my lock?
How do I unlock my combination lock when I forgot the combination?
Can I take my bag in the cabin of an aircraft?

Where can I have my luggage repaired?

We recommend that you have a Samsonite Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. While any qualified luggage repair facility can care for your luggage, only Samsonite Authorized Repair Centers are authorized to do warranty repair work. To locate the nearest Repair Centre, please click here.

What is covered under the warranty on my bag?

Warranty covers manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty.

How do I set the code on my lock?

Because there are many styles of locks used on our luggage and travel bags, we ask that you please contact us with the product # of your bag and we will be happy to assist you. You can e-mail canada_cs@samsonite.com or call 1-866-821-4515 Mon-Fri 9:00 a.m. – 6:00 p.m. EST (excluding holidays).

How do I unlock my combination lock when I forgot the combination?

You are going to need assistance from a Samsonite Authorized Repair Centre to unlock your combination lock. To locate the nearest Repair Centre, please click here.

Can I take my bag in the cabin of an aircraft?

Every airline has its own carry-on and baggage policies. We encourage you to follow the link below to view the baggage regulations for a specific airline. This information is meant as a guideline only and may change without notice. See our packing tips .pdf document here.

Airline

Baggage Website Page

Aer Lingus 

http://www.aerlingus.com/travelinformation/knowbeforeyoufly/baggageinformation/

Aeroflot

http://www.aeroflot.ru/cms/en/before_and_after_fly/baggage

Aerolineas

http://ww1.aerolineas.com.ar/arg/main.asp?idSitio=CA&idPagina=50&idIdioma=en

Aeromexico 

http://aeromexico.com/en/travel-with-aeromexico/baggage/recommendations-for-checked-baggage/?site=us

Air Canada 

http://www.aircanada.com/en/travelinfo/airport/baggage/index.html

Air France

http://www.airfrance.ca/CA/en/common/voyage-en-avion/preparation-voyage/bagages-avion.htm#WT.z_redir=pratique_bagage.htm

Air India

http://www.airindia.in/baggage.htm

Air New Zealand

http://www.airnewzealand.co.nz/cabin-baggage

Alitalia

http://www.alitalia.com/ca_en/Informazioni-Supporto/Bagagli/index.html

All Nipon Airways (ANA)

http://www.ana.co.jp/wws/japan/e/local/domestic/prepare/baggage/

American Airlines

http://www.aa.com/i18n/travelInformation/baggage/main.jsp

Asiana Airlines

http://kr.flyasiana.com/C/en/homepage.do?menuId=003006001000000&menuType=CMS

Austrian Airlines

http://www.austrian.com/Info/Flying/Baggage.aspx?sc_lang=en&cc=AT

British Airways

http://www.britishairways.com/en-ca/information/baggage-essentials?link=main_nav

Cathay Pacific

http://www.cathaypacific.com/cx/en_CA/travel-information/baggage.html

Caymen Airways

https://www.caymanairways.com/baggage-policy

China Airlines

http://www.china-airlines.com/en/check/check_ba2-1.htm

Czech Airlines

http://ca.csa.cz/en/portal/info-and-services/travel-information/baggage2.htm

 

Delta Airlines

http://www.delta.com/content/www/en_US/traveling-with-us/baggage.html

Easy Jet

http://www.easyjet.com/en/help/preparing-to-fly/baggage

Emirates

http://www.emirates.com/ca/English/plan_book/essential_information/baggages/baggages.aspx

Garuda Indonesia

https://www.garuda-indonesia.com/id/en/garuda-indonesia-experience/on-ground/baggage/index.page?

Japan Airlines

http://www.jal.co.jp/en/inter/service/bag/

jetBlue

http://www.jetblue.com/travel/baggage/

KLM

http://www.klm.com/travel/ca_en/prepare_for_travel/baggage/all_about/index.htm

Korean Air

https://www.koreanair.com/global/en/traveling/baggage-services.html

Lufthansa

http://www.lufthansa.com/ca/en/Carry-on-baggage

Porter

https://www.flyporter.com/Travel/Baggage-Allowance-Carry-On?culture=en-CA

Qatar Airlines

http://www.qatarairways.com/global/en/baggage.page

Singapore Airlines

http://www.singaporeair.com/en_UK/travel-information/baggage-allowances/

United

https://www.united.com/web/en-US/content/travel/baggage/default.aspx

US Airways

http://www.usairways.com/en-US/traveltools/baggage/default.html

Virgin America

http://virginamerica.custhelp.com/app/home/session/L3RpbWUvMTQzMzE3NTM1NS9zaWQvcVRVZjZQbm0%3D/p/75#answerList

Virgin Atlantic

http://www.virgin-atlantic.com/us/en/travel-information/baggage.html

WestJet

http://www.westjet.com/guest/en/travel/basics/baggage/index.shtml